Billing Frequently Asked Questions

PreventionGenetics LLC Tax Identification Number is 83 0343803.

PreventionGenetics LLC NPI Number is 1114140571.

PreventionGenetics will file an insurance claim on behalf of the patient with any insurance company other than unenrolled state Medicaids or Managed Care Organizations (MCOs).

Page 3 of the TRF indicates the information needed for insurance billing. This section must be completed in its entirety before testing can begin. This includes additional information such as benefit investigation information, pertinent medical record information, and/or a letter of medical necessity.

Yes, we work with PLUGS, a non-profit laboratory stewardship collaboration within Seattle Children's Hospital. This group provides guidance, tools and education to help labs reduce laboratory testing expenses. They developed this guide to help educate patients and families on how to help get complex lab tests authorized by insurance.

Yes, we work with PLUGS, a non-profit laboratory stewardship collaboration within Seattle Children's Hospital. This group provides guidance, tools and education to help labs reduce laboratory testing expenses. They have developed several resources to help caregivers navigate the preauthorization process.

Preauthorization does not guarantee payment. Insurance companies determine payment and what charges will be billed to the patient after a medical claim is filed.

The patient is responsible for notifying PreventionGenetics of the status of the explanation of benefits (EOB) and remitting any funds received directly from the insurance company to PreventionGenetics

The patient is responsible for any portion of the test fee not covered by the insurance company for any reason including, but not limited to: co-payments, co-insurance, unmet deductibles, or non-covered services.

While a benefit investigation does not guarantee payment, PreventionGenetics can assist with a benefit investigation of insurance coverage. For assistance please complete the insurance benefit investigation form found on our website . A portal order can be marked as “hold” to indicate a benefit investigation is needed. Please reach out to support@preventiongenetics.com with any questions or for assistance.

Each test description lists the CPT codes for testing on our website.

We are contracted with Medicare and some Medicaid entities. Please see the In-Network Health Plans on our website for a current list of accepted Medicaids.

The patient must meet Medicare criteria for genetic testing in order for the services provided to be considered covered and reimbursable by Medicare. We do require Medicare patients to sign a completed advance beneficiary notice (ABN) in advance of testing to acknowledge financial responsibility should the testing not meet Medicare criteria for covered service. For cancer tests that have specific testing criteria published by Medicare, we do not require an ABN as long as we have sufficient clinical information to support that the patient meets the criteria. Our genetic counseling team can assist with testing coverage details.

Please see our contracted insurances here.

Yes, PreventionGenetics will invoice the institution or provider directly for the total test fee once the report has been sent to the ordering healthcare provider.

The individual accepting financial responsibility for the test fees must sign the acknowledgement statement on the Test Requisition Form. The responsible billing party must be at least 18 years old.

If credit card information or a check is supplied with the order, we will process payment with a prompt pay discount applied prior to the time of reporting.

If credit card information is not supplied, we will invoice the responsible individual once testing is complete. Statements showing outstanding invoices and the balance due are mailed, emailed and texted at the end of each month. PreventionGenetics accepts Visa, MasterCard, and Discover. We also accept bank wire transfer, ACH, or check.

We now offer a Patient Prompt Pay (self-pay) discount of 10% if payment is received by the time a report is ready to be released. If “Patient Prompt Pay (self-pay)” is selected on the TRF and credit card information is supplied with the order, we will process payment with the prompt pay discount applied prior to the time of reporting. If “Patient Prompt Pay (Self-pay)” is selected on the TRF and credit card information is not supplied, a hold will be placed on the order and a member of our billing team will connect with the patient to collect payment information. A personal check accompanying an order for the prompt pay discount amount will also be accepted.

We will invoice the responsible individual once testing is complete. Statements showing outstanding invoices and the balance due are mailed, emailed and texted at the end of each month. PreventionGenetics accepts Visa, MasterCard, and Discover. We also accept bank wire transfer, ACH, or check.

We do not require a credit card to be on file; however, having a credit card authorization on file allows for easy payment processing once the test has been completed. We are also able to apply a prompt pay discount if payment is received prior to the time of reporting. PreventionGenetics accepts Visa, MasterCard, and Discover. We can also accept payments by bank wire transfer, Automatic Clearing House (ACH), or check.

Regardless of the nature of payment or payer, we strive to provide the lowest prices in the market; therefore, our prices do not vary for different payment options. Our prices are transparent and openly published on our website. We offer three (3) convenient payment options for testing services: we can bill the ordering institution/provider directly (institutional billing); we can bill the patient directly (self-pay); or we can bill the patient's commercial insurance company (insurance billing).

Date of service (DOS) on the invoice will be the date of collection.

If not made with credit card or check prior to the report being released, payment is due 30 days from the date of the invoice, or 30 days from the date the insurance claim closes. Please contact our billing team to discuss payment plans if necessary.

In general, once a sample is sequenced and we have data on the patient in our system, we are unable to offer test cancellations. If you need to cancel a test that has not advanced in the testing process, please contact our client services department.